Applications Services Manager – Fan and Marketing Technologies

LA28 does not provide relocation assistance.

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The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Applications Services Manager – Fan and Marketing Technologies:

The Applications Services Manager – Fan and Marketing Technologies will manage, create, deploy, and maintain analytics and customer data-related technology services and applications.  In this role they will oversee the design, implementation and optimization of application solutions related to data management; ensure applications integrity, security and compliance while encouraging collaboration across technical and non-technical teams. This role will support the Director of Digital and Marketing Technology in the planning, development and delivery of data-related projects in support of LA28 projects. 

Key Responsibilities:

• Support the Marketing Technology team with the management, creation, deployment and maintenance of all marketing analytics and customer data-related applications across a wide variety of digital properties
• Participate in and support the LA28 and Team USA marketing and technology working groups with the integration of data sources and applications into the Customer Data Platform and other technologies
• Identify and get scope requirements, gather requirements for the buildout of data sources, pipelines and applications
• Manage the technologies for attribution to support digital and paid marketing projects
• Develop and document training plans for the teams and ensure the execution of training plans and maintenance of all relevant documentation
• Utilize data design and management strategies including data modeling, data governance, data quality, attributes and data lifecycle management, and enforce data standardization
• Ensure the successful execution of applications development life cycles from requirements gathering through requirements definition, design, development, testing, deployment and post launch support
• Develop and implement reporting capabilities for marketing and customer data analysis, both as an individual contributor and as part of a wider team

Background & Qualifications:

• 5+ years of hands-on experience with Snowflake, Salesforce Data Cloud and Marketing Cloud, Google Analytics and Google Tag Manager
• 1+ year of hands-on experience with OneTrust, Mulesoft, and Tableau
• 1+ year of hands-on experience with Facebook Business Manager and other Self-Serving Ad Platforms such as Google Ads focusing on Audience development
• Knowledge of and familiarity with multitouch attribution models
• Experience with international customer data compliance and legal frameworks such as CCPA and GDPR
• Strong interpersonal and communication capabilities, including written and verbal skills that enable effective interaction and collaboration among technical and nontechnical stakeholders
• Proven expertise with database management systems, data warehousing technologies and integration strategies
• Knowledge of Cloud Computing platforms and services such as Amazon Web Services, Azure or Google Cloud Platform

Position Requirements:

Education:

• Experience in delivery and maintenance of technical systems
• Bachelor’s Degree
• Professional Certification in at least 2 listed technology platforms (Salesforce Marketing Cloud, Salesforce Data Cloud, Google Analytics 4, Mulesoft, Tableau, Snowflake, Google Ads, Power BI)

Expectations:

• Project management software tools, e.g. Smartsheet, Jira
• Prior experience in Salesforce Marketing Cloud, Smartsheet, Meta Business Manager, Salesforce Data Cloud, Google Analytics, Google Tag Manager, Mulesoft, Tableau, Snowflake, Google Ads, Power BI, Social Listening Tools (e.g. Sprinklr)
• Ability to work effectively in a close team environment, providing project management and supporting technical abilities for various projects and initiatives
• Proven ability of building good interpersonal relationships with people across the organization, while balancing assertiveness and setting expectations with diplomacy
• A collaborative mindset: someone who prioritizes the team and fosters a culture of high performance without ego
• Ability to implement and manage change effectively
• An excitement for the committee's mission of building the best Olympic and Paralympic Games, while thinking differently all along the way

Submission Requirements:

• Resume

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

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*LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply.**We will consider all qualified candidates with criminal histories in a manner consistent with local law.*We assess applications based on relevant skills, education, and experience a candidate can add to our team.