IT Engineer II

About AllTrails
AllTrails is the world’s most popular and trusted platform for outdoor exploration. We connect people to the outdoors, help them discover new places, and elevate their experiences on the trail. With the most comprehensive collection of trails in the world, AllTrails supports inclusive access to nature for a global community of millions of trailgoers. Every day, we solve incredibly hard problems to get more people outside, for their wellbeing and the collective care of the natural world. Join us!
This is a U.S.-based remote position. San Francisco Bay Area employees are highly encouraged to come into the office one day a week. What You’ll Be Doing:

• Serve as our in-house MDM expert
• Own lifecycle and asset management and streamline equipment policies across the company
• Partner with people team in ensuring employees have a smooth onboarding and offboarding experience
• Provide ad-hoc IT Support to all of our employees in a primarily Mac based environment
• Office Network updates, LAN, etc
• Provide audio and visual support in office conference rooms
• Support organizational security and productivity initiatives
• Vendor relationship management
• Automating repetitive tasks

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 2-5 years of experience working in IT operations
• Strong hands on experience with MDM (e.g., Kandji, JAMF, Jumpcloud) - managing both Mac and Windows
• Good working knowledge of: IDP Solutions (e.g., Okta), Asset Management tools, Zoom, Slack, Atlassian, Google Workspace
• Experience leading and managing IT projects autonomously
• Evangelizing IT best practices throughout organizations
• Willing to work 1 day a week at our HQ in San Francisco
• Cross functional team player with a track record of building positive relationships with peers and others within your company
• Ability to deal with some amount of ambiguity and a need for little to no guidance
• Bias for actions
• Humility, empathy and open-mindedness - no egos
• AI Native: You naturally incorporate AI tools to enhance your work. You’re comfortable writing prompts, evaluating AI outputs, and enjoy experimenting with new ways to boost creativity, productivity, and decision-making

Bonus Points:

• Passion for the outdoors
• Scripting of any languages
• Experience with AWS and/or Google Cloud Services

Our Commitment to You:

• A competitive and equitable compensation plan. This is a full-time, salaried position that includes equity
• Physical & mental well-being including health, dental and vision benefits + a monthly stipend for wellness expenses
• Trail Days: First Friday of each month off to hit the trails!
• Unlimited PTO
• Flexible parental leave
• Remote employee equipment stipend to create a great remote work environment
• Annual continuing education stipend
• Discounts on subscription and merchandise for you and your friends & family
• An authentic investment in you as a human being and your career as a professional