Intern - Event Operations & Guest Experience

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

The Intern - Event Operations and Guest Experience provides administrative support to the Department from approximately March through October. Please note that you MUST live in the Milwaukee area for the duration of the internship in order to be considered.

Core duties for this role include, but are not limited to:

• Assist in the scheduling and attendance tracking of event staff (ushers, guest relations, parking security, field security and gate screeners) at American Family Field
• Manage the tracking of lost and found items by logging descriptions and providing photos through Pixit, and following up with guests to return items
• Assist with set-up for day of game events, concourse activations and tailgate coordination
• Assist with coordination of promotional distributions
• Gather, track and analyze game-day data through the use of Excel and Raven, our incident management software
• Assist with tracking employee progress and distributing rewards based on the Event Services employee incentive program
• Conduct pre-game checklists of ballpark by ensuring all required equipment is in the appropriate locations
• Manage, track and fulfill Fan Pack requests on a bi-weekly basis
• Manage the printing and distribution of employee name badges
• Perform lobby security duties on an as-needed basis
• Assist Guest Experience Guides by escorting groups throughout pre-determined routes to pre-game guest experiences, Selig Experience, Bernie’s Slide Experience and on-field viewing of batting practice
• Perform seasonal staff duties as needed, such as Command Center, Event Services Supervisors, Guest Relations , Gate Screening, Event Services Ushers and Event Services Ticket Takers

The ideal candidate will have one or more years of experience in Customer Service, as well as the ability to communicate effectively and remain organized in a fast-paced environment. Candidates with the ability to gather, track and analyze information are preferred.

Perks

We are proud to offer an exciting perks package including:

• Business Resource Groups
• Paid time off for volunteering
• Inclusive training and development opportunities aligned with Club values
• Promotional giveaways and other discounts!

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.