Senior Business Analyst - NHL

ABOUT THE NATIONAL HOCKEY LEAGUEFounded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world and is one of the major professional sports leagues in the United States and Canada.  
With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey.  At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone. 
WHAT WE EXPECT OF YOU

SUMMARY
This individual will support Project Managers on various League initiatives to solve the business needs of the NHL, as well as provide day-to-day user support for existing applications, assist with user training, and ensure proper system controls and adherence to internal policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES* Assist Project/Product Manager in project planning, determining critical path, updating timelines, and overall application maintenance

• Develop business cases to support projects and programs, including identifying stakeholders, defining scope, opportunities, proposed solutions, benefits and risks.
• Collaborate with internal and external customers to gather and analyze business requirements through interviews, evaluation of processes/workflows, and use case analysis; translate business requirements into functional system requirements.
• Document meeting minutes and ensure that follow-up items and next steps are clearly defined and communicated.
• Critically evaluate information from business users and stakeholders to develop a keen understanding of the essential business needs and processes and serve as Subject Matter Expert.
• Develop project documentation, including requirements documentation, and “As Is” and “To Be” process flows.
• Take input from the project teams and appropriately and accurately apply comments/feedback.
• Support the evaluation of potential third-party solutions and development initiatives based on user requirements.
• Continuously review project progress to identify, document, and escalate potential obstacles.
• Design test scripts based on use cases; conduct QA testing, document results.
• Support User Acceptance Testing: identify issues, ensure issues are reported appropriately.
• Support the development of data migration strategies, create data mapping documentation, and data conversion program test plans.
• Work with Project Managers to identify needs for change management and how to get faster user adoption.
• Provide direction to business analysts on the team.
• Provide 2nd tier user support for applications; serve as back up to NHL Service Desk with day-to-day user inquiries and issues on application functionality and system interfaces, including training and creating documentation as necessary

QUALIFICATIONS
Knowledge Areas/Experience***Required 6+ years of professional post-graduate experience

• Proficient with Visio or other workflow/process mapping tools
• Understanding of the importance of strategic thinking beyond a specific project
• Proficient with Microsoft PowerPoint, Excel, and Word

Preferred* Proficient with Microsoft Project a plus

• Experience with SQL queries, relational databases, and APIs preferred

Education/Certifications* Bachelor’s degree from 4-year university preferred

Required Skills* Capable of working with minimal supervision; proficient and able to handle multiple projects, managing toward deadlines and deliverables

• Able to work under pressure and tight deadlines while still ensuring a high-quality work product
• Highly organized with strong follow-through and a keen attention to detail
• Strong analytical skills with demonstrated ability to think critically and develop creative solutions to complex business issues
• Excellent written and verbal communication skills, with the ability to effectively communicate with all levels of stakeholders across the organization and across technical and non-technical disciplines
• Ability and willingness to take initiative and work collaboratively with internal and external parties
• Customer service-oriented mindset

CORE COMPETENCIES
These core competencies reflect the underlying values that are necessary to represent the National Hockey League:* Accountability

• Adaptability
• Communication
• Critical Thinking
• Inclusion
• Professionalism
• Teamwork & Collaboration

**The NHL offers U.S. regular, full-time employees:**Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance.  PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period.  The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal.   We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health.  In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees.  Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child. Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child.Confidence in your Retirement Goals: Participate in the NHL’s Savings Plan which includes a 401K(pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track.A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities.  Hybrid work schedules are available for a majority of our roles.  Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards.  When you’re in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York’s newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork.A Savings for Commuting: Participate in the NHL’s pre-tax commuter benefit plan whichhelps offset the financial cost of traveling to and from our office.NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store.Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture.  Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture.SALARY RANGE: $100-125K Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location.When applying, please be sure to include a cover letter with your salary expectations for this role.  We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted.  NO EMAILS OR PHONE CALLS PLEASE. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.