Sports Pathway Intern - Information Technology

Program Description
The Miami Marlins Sports Pathways Program is a ten-month, work-study internship designed to provide college and university students with meaningful, hands-on experience in the sports industry. Participants gain exposure to the business operations of a Major League Baseball organization while applying classroom concepts in a professional setting.
This immersive program allows students to contribute to departmental initiatives, collaborate with front office professionals, and develop the skills necessary for a successful career in sports and entertainment.

Position Summary:
The Information Technology Intern will be responsible for providing 1st level Help Desk support for Marlin’s personnel primarily at Marlins Park in Miami, FL and occasionally at Roger Dean Chevrolet Stadium in Jupiter, FL. This position is meant to inspire and promote learning essential skills for fundamental basics of sports IT. This role is instrumental in understanding the. This position will include supporting a set number of games and events in which they will support as an IT representative at Marlins Park in Miami. At the Miami Marlins you will gain knowledge in the areas of Systems, Networking and develop of their technical and soft skills training in an IT sports entertainment environment.  The person selected for this position is expected to complete a 10-month internship program from January 26th, 2026 - October 30th, 2026.  You must be available during this time frame.
Essential Functions:
• Providing 1st level support for the IT Help Desk
• Assisting in desktop deployments, troubleshooting hardware and software issues
• Working with the department on IT projects and supporting the user community as a whole
• General support of internal customer client computing devices, software and peripherals and maintain the inventory of such equipment.
• Take calls to resolve internal customer concerns and implementing new equipment

Qualifications & Requirements:
• Strong verbal/communication skills
• Knowledge of Windows 10 desktop support and Microsoft Office products, as well as a basic knowledge of networking.
• Apple MacOS, iOS, and iPad OS knowledge is a plus.
• A+, N+, as well as Citrix knowledge is a plus.
• Prior help desk or customer service experience a plus
• Must be able to work a flexible schedule which can sometimes include holidays, nights, and weekends
• Must be a self-starter who is able to multi-task, be a quick learner and work in stressful environments independently and within the group

Suggested Education & Experience Guidelines
• A IT/CIS/MIS associate degree or current enrollment in an undergraduate IT/CIS/MIS major is preferred. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.