Arena Ticketing Intern

Hornets Sports & Entertainment (HSE) is a leading sports and entertainment organization dedicated to excellence both on and off the court. With new leadership and a strong strategic vision, HSE is focused on building a premier NBA franchise and delivering best-in-class experiences for fans, partners, and employees.

In addition to Charlotte Hornets basketball, Spectrum Center serves as a premier venue for concerts, family shows, and major sporting events. HSE is committed to positively impacting the Charlotte community by fostering connection, inclusion, and engagement through sports and live entertainment.

HSE is seeking an Arena Ticketing intern to gain hands-on experience and support the Arena Ticketing team with daily operations. The intern will receive a comprehensive overview of all aspects of Arena Ticketing, providing valuable insight into the industry.

This is a paid, in-person internship. Interns will be paid $15.00 per hour, with the ability to work a minimum of twenty (20), maximum of thirty (30) hours per week. The 2026-2027 season program runs from September 7, 2026 through April 23, 2027.

Core Values

HSE embodies the following core values:

• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

HSE is an equal opportunity employer and value diversity at our company. HSE does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Essential Duties and Responsibilities

• Develop proficiency in the Ticketmaster system, including TM Host, TM1 and Archtics to support ticketing operations.
• Assist with processing single-event sales, group sales and luxury suite sales.
• Provide accurate information on ticket availability, pricing, seating configurations, arena policies and upcoming events.
• Educate fans on mobile ticketing processes, troubleshoot issues and provide technical support as needed.
• Verify and scan tickets to ensure authenticity and confirm the correct event, date and time.
• Resolve ticketing-related issues professionally and efficiently to enhance fan experience.
• Maintain detailed and accurate records of all ticket sales and reconciliation processes.
• Participate in the full internship program, including workshops, speaker series, job shadowing opportunities and collaborate on intern projects.
• Perform other duties as assigned**.**

Required Skills, Experience, and Abilities

To be successful in this position, you should demonstrate the following:

• High School Diploma/GED and interest in working in events and/or sports management.
• Male collegiate basketball players must have exhausted their NCAA eligibility before participating in the HSE internship program.
• Must be 18 years of age or older.
• Must pass criminal background check.
• Ability to work days, nights, weekends and holidays as needed.
• Ability to stand for extended periods of time, bend and perform other duties
• Must be able to lift up to 50lbs or push up to 70lbs unassisted.
• Strong customer service skills desired.