Guest Experience Intern

Hornets Sports & Entertainment (HSE) is a leading sports and entertainment organization dedicated to excellence both on and off the court. With new leadership and a strong strategic vision, HSE is focused on building a premier NBA franchise and delivering best-in-class experiences for fans, partners, and employees.

In addition to Charlotte Hornets basketball, Spectrum Center serves as a premier venue for concerts, family shows, and major sporting events. HSE is committed to positively impacting the Charlotte community by fostering connection, inclusion, and engagement through sports and live entertainment.

HSE is seeking a Guest Experience intern who will play an integral role in hospitality operations, delivering exceptional service to guests and help lead our staff of part-time employees. The Guest Experience Internship will provide hands-on exposure to event coordination, guest feedback analysis and overall hospitality management.

This is a paid, in-person internship. Interns will be paid $15.00 per hour, with the ability to work a minimum of twenty (20), maximum of thirty (30) hours per week. The 2026-2027 season program runs from September 7, 2026, through April 23, 2027.

Core Values

HSE embodies the following core values:

• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

HSE is an equal opportunity employer and value diversity at our company. HSE does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Essential Duties and Responsibilities

• Assist with daily department operations and administrative tasks.
• Organize and manage ongoing Guest Experience projects.
• Learn and perform the responsibilities of each event staff role.
• Support part-time recruitment efforts and help develop process improvements and training plans to boost team member engagement.
• Collaborate with the team to create guest experience materials and presentations.
• Assist with pre-event and event day operations for all Spectrum Center events.
• Work closely with cross-functional teams to ensure a smooth and consistent guest experience.
• Participate in the full internship program, including workshops, speaker series, job shadowing, and working on an intern project.
• Perform other duties as assigned.

Required Skills, Experience, and Abilities

To be successful in this position, you should demonstrate the following competencies:

• Hospitality and Tourism, Business major or related experience preferred.
• Male collegiate basketball players must have exhausted their NCAA eligibility before participating in the HSE internship program.
• Strong ability to manage time effectively, multitask and prioritize tasks with clearly defined deadlines, goals and objectives.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Flexible and dependable team player, both within the department and across the company.
• Creative, performance-driven mindset with the ability to thrive in dynamic and evolving environments.
• Present self in a professional manner and have the ability to interact with all levels of organization and outside contacts.
• Ability to work extended hours including nights, weekends, holidays and attend company events.