Suites & Premium Hospitality Intern

Suites & Premium Hospitality Intern (Full-Time Seasonal Jun-Feb)
 SummaryThe Suites & Premium Hospitality Intern will contribute to providing a world-class experience for Bengals suite partners, members, and ticket purchasers by supporting sales and service efforts of the Fan Development department. This includes communicating directly with patrons and providing administrative and research support to other Bengals staff.

The ideal candidate has proven successful experience providing customer service to premium-level patrons, is proficient in CRM, Excel, and PowerPoint, is well-organized, demonstrates strong work ethic, and communicates in a warm and professional manner. Sports experience is preferred. 

This is an in-office full-time seasonal position, running from June 1 through February 28 of the following year, with on-site responsibilities for all Training Camp days, partner and member events, and all home games - including preseason, regular season, and postseason.

 Responsibilities      **Suite, Premium & Membership Sales & Service Support (Football/Concerts)**o        Research assistance, including but not limited to researching prospective suite partners and memberso        Assist with data management (Microsoft Dynamics, Kore, Activate) such as maintaining client information, notes, service records, cases and giftingo        Assist in sales preparations including, but not limited to editing components of proposals and sales decks using Adobe Illustrator/Photoshop and/or PowerPoint§       Ability to create graphs/charts to help depict research or metrics a pluso        Answer patron calls, emails, and other correspondence as neededo        Corporate Partnerships Suite: game day preparation for suite, including adding headshots, sending tickets, emailing recaps of attendees and next steps to close business per feedback from sales teamo        SRO ticket payment collectiono        Assist in preseason orientation materials for game day staffo        Update and prepare new ticket training guides, stadium maps, suite handbooks, etc.

      Training Campo        Set up/tear down of VIP partner area / partner activationso        Assist in managing VIP invite list, sending VIP invitations, organize RSVPso        Check-in and fulfillment of VIP and Friends & Family guest listo        Monitor VIP and F&F activations and ensure guests are accommodated o        Assist with facilitating autograph session following practiceo        Assist with Partner Signing Day and Back Together Weekend

         Gameday preparations for Suites, Hospitality, Ticketingo        Assist with organization of hospitality & gameday-related assetso        Prepare promotional materials for suite inserts (in-suite sponsor promotions)o        Prepare security credentials and lanyardso        Prepare suites for game day (facilities checks, gifting drops, etc.)

         Gameday support for Suites, Hospitality, Ticketingo        Assist suite and ticket holders during concerts and game days when necessary to ensure they receive the best experience; coordinating with other internal teams as necessaryo        Ensure suites are gameday ready (clean, gifts and suite inserts are properly placed and all findings during the week’s inspection have been addressed)o        Escort Bengals Legend through suites at halftimeo        Set up/tear down of VIP Club Partieso        Escort Ben-Gals and Who Dey to suites, when applicableo        Assist with pregame sideline access check-in and credential distributiono        Assist with post-game field access

         Hospitality, Events, and Benefit supporto        Assist with planning and executing Fan Development events (including, but not limited to, STREAK All-Access, STREAK 1 Welcome, Suite Partner Season Kick-off, Training Camp STREAK days and VIP tent, Back Together Weekend, Who Dey’s Halloween, STREAK Wholidey Party, stadium events, Draft party, Back Together Weekend, etc.)o        Assist in the procurement & distribution of suite partner and member giftso        Appear as Who Dey (mascot) from time to time as requested Qualifications·         Bachelor’s degree preferred (typically new graduate or graduating senior)·         Professional and warm verbal and written communicator·         Well-organized·         Proficient in Excel and PowerPoint, CRM experience preferred·         Previous internship experience, sports experience preferredWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.