Business Process Analyst

It’s an exciting time to join us! We’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

We are seeking a skilled Business Process Analystwith a strong process optimisation and BPM focus to join our team. This role combines business analysis, process modelling, and emerging technology (including AI) to drive end-to-end business improvement. The ideal candidate will bridge business and technology, leveraging BPMN methodologies, process tools, and data insights to identify opportunities, define solutions, and deliver measurable outcomes.

What you'll be doing:

• Analyse, and document business requirements across multiple functions and geographies
• Map and model business processes using BPMN 2.0 standards
• Use BPM tools such as BusinessOptix or SAP Signavio to design, analyse, and optimise processes
• Conduct as-is / to-be analysis to identify inefficiencies, risks, and automation opportunities
• Partner with stakeholders to align business needs with technology and data-driven solutions
• Support the identification and evaluation of AI-driven opportunities (e.g. process automation, decision support, predictive analytics)
• Facilitate workshops, process discovery sessions, and stakeholder interviews
• Translate business requirements into functional specifications and user stories
• Collaborate with delivery teams to ensure solutions meet business needs
• Define and track KPIs and process performance metrics
• Maintain process documentation, governance standards, and repositories

 

What we are looking for:

• Bachelor’s degree in Business Administration, Information Systems, or related field
• 5+ years of experience in Business Analysis and/or Process Improvement roles
• Strong experience in requirements gathering and stakeholder engagement
• Hands-on experience with process modelling using BPMN 2.0
• Experience using BPM / process tools (e.g. Signavio, BusinessOptix, or similar)
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Experience working across business and technology teams

Desired Skills

• Exposure to AI / Machine Learning use cases and projects
• Experience with process automation (RPA, workflow tools, etc.)
• Knowledge of Lean Six Sigma or continuous improvement frameworks
• Understanding of data analysis, dashboards, or BI tools

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company’s long-term strategy is supported by world-class investors. In 2019, Blackstone, the world’s largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).