Czech/German Speaking Customer Support Specialist

Veo is an AI-powered sports camera and analysis ecosystem built for one job: turning what happens on a pitch into proof. Capture, viewing, data and analytics, sharing- all in one system, all pointed at the same thing.

  That's bigger than football. Every player, on every pitch, gets access to the kind of proof only the top academies used to keep for themselves. It's the future we're building.

  Every youth match still has a moment nobody saw. A run that won the game, underneath everyone's radar. A kid written off before anyone actually checked. We exist to close that gap, one match at a time.

  One camera on any pitch feeds an AI that tracks every player and the ball for the whole game, turning what happened into evidence instead of somebody's opinion.

  That's the actual job here. Not shipping features. Building the system that gives proof to someone who used to rely on a hunch.

  If you've ever watched a match and wondered who else saw what you saw, you already know why this matters.

We're looking for people who want to build that future with us.

Are you passionate about helping others and solving problems? Do you enjoy connecting with customers and finding solutions that make a real difference? We are looking for a dedicated Czech/German-Speaking Customer Support Specialist to join our team.   The ideal candidate is willing to assist customers, has excellent communication skills, and can think critically to resolve issues. You should be comfortable navigating systems to provide the best possible support.   There is a big global interest in our product, and to supercharge the potential, we are now hiring the best customer service talent for our Customer Support team. At the heart of our strategy is to keep customers excited and guide them to get the most out of being a Veo customer. We assist them with issues and proactively engage them to do the best possible recordings.   Your Contribution:   Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just do. These are the behaviors you’ll need for growth at Veo. Now, this might sound innocent enough, but in Veo, this is really lived. All processes are questioned as they should be! Responsibilities

• Respond to customer requests clearly and comprehensively as a front-line supporter

• Adhere to our KPIs for a low response time, minimal backlog, and high customer satisfaction

• Communicate relevant feedback and issues from customers within the support team using the proper escalation flows and channels

• Provide feedback for optimizing the processes that we currently work with

• Providing the right resolution in an efficient matter via phone and email

Qualifications

• Fluency in German and English is a requirement

• Fluency in Czech is a big plus

• Experience in customer-facing roles

• Experience with tech support or product support.

• Experience with phone and email-based support

• Comprehensive written and verbal communication skills

• Interested in encouraging people and making them succeed

• Solution-oriented mindset and a structured approach to work

• Familiarity with customer service tools

• You thrive in an environment where we grow together hour by hour, and you are someone who can cope with constant change and self-learning