Business Intelligence & Performance Coordinator

Overview:

Are you passionate about the Sports and Entertainment industry? Do you thrive in a fast-paced environment where innovation meets excellence? The Houston Rockets are on the lookout for a dynamic Business Intelligence & Performance Coordinator to join our team. This role will be responsible for owning the research, measurement, and consumer insights strategy for the Corporate Development Department. This position will provide day-to-day support and organization of all research and data analytics needs for the sales and renewal process to drive revenue growth.   

Essential Responsibilities:

• Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.
• Manage Department research, data & case studies library for client usage and partner proposals & recaps.
• Maintain organization of all business intelligence insights and research materials for the Department, as well as executing a variety of department projects and duties.
• Source relevant data and translate into solutions for prospect & partner sales and business objectives for Corporate Department team members to use in a variety of presentations that demonstrate the power of the Rockets brand by successfully translating relevant data points into solutions for prospect & partner sales and business objectives.
• Collaborate with the Sales team on storytelling efforts and enable data-led narratives to live across all sales materials (proposal decks, general presentations, case studies, recaps, video presentations, etc.) to build cohesive value proposition packages.
• Develop custom reporting materials, illustrative visuals and engaging case studies for prospects and existing partners in a quick-turn environment, using pertinent statistics and research to bring research data points to life.
• Responsible for management of third-party vendor relationships that provide tools and insights to fulfill against all Department research needs while ensuring optimized utilization of each vendor.
• Partner with Business Intelligence & Marketing teams and vendors to translate findings into client facing reports & insights.
• Maintain up-to-date information across industry sectors, social demographics and fan segmentation for team and venue attendees.
• Stay informed on current industry trends and effectively communicate information to Corporate Development team.
• Lead for internal and external Corporate Partner surveys researching and reporting process.
• Collaborate with internal teams to drive efficiency with reporting and Department dashboards.
• Assist with creation of partnership recaps, compiling relevant data throughout the season and customizing graphics and storylines that convey partnership ROI.
• Assist the Corporate Sales and Activation team to present research data and findings to prospects and clients.
• Uphold brand guidelines and possess a strong knowledge of design standards.
• Manage department presentation technology, setting up A/V equipment for sales pitches and recaps in meeting areas throughout the building, as needed.
• Assist with on- and off-site events, such as game days, Player/Legend Appearances and Department/Client Events, as needed.
• Various other duties as assigned by CRO, VP and Corporate Department team members.

Minimum qualifications:

• Bachelor’s degree required.
• Min. 1 year of full-time work experience is required; 2-3 years of full-time experience is preferred.
• Proficient in process and project management: planning, prioritization, and meeting deadlines.
• Possess sharp analytical skills with the ability to analyze & translate data into easily understandable, actionable insights and leverage to advise decision making & measure success.
• Ability to express ideas graphically and visualize data in persuasive reports.
• Experience working with internal proprietary data, CRM, and/or external reporting systems such as Tableau, YouGov, Salesforce, Nielsen, SponsorUnited, Relo, etc. preferred.
• Excellent computer skills to include a high proficiency in Microsoft Office and PowerPoint as a design tool, proficient in Excel.  Adobe Photoshop experience a plus.
• Must possess excellent attention to detail and strong organizational skills.
• Outstanding interpersonal skills, both written and verbal, and the ability to collaborate optimally with all levels of the organization.
• Ability to adapt to a team player environment, while being able to work independently as a self-starter and demonstrate innovation and initiative.
• Able to meet tight deadlines and adapt to a fast-paced, fluid environment while balancing multiple tasks at once
• Must have strong work ethic and be extremely flexible with the ability to handle fast-paced environment with short deadlines.
• Must be able to understand partners’ objectives and look for ways to associate with the Team’s assets.
• Must be available to work in office environment, with some game and event responsibilities required, which may include nights, weekends and holidays.

Physical & mental requirements:

• In-house/in-office position at Toyota Center in Houston, TX
• Flexibility to work non-traditional schedule, including weekends and some holidays (ability and willingness to work nights and weekends around basketball games)
• Ability to lift up to 50 lbs.
• The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop, kneel, crouch or crawl, communicate with others
• The vision requirement includes the ability to review written and electronic materials in both digital and physical format
• Must be able to transfer and move items for departmental needs
• Must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships