Ticket Operations - Ticketing Operations and Data Seasonal Assistant

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Position Profile: Ticketing Operations and Data Assistant
Department: Ticket Operations   
Reports to: Data Systems Manager & Ticket Operations Manager     
Status: Seasonal, Hourly

JOB SUMMARY: The Ticketing Operations and Data Assistant will support ticketing and analytics in all areas related to ticketing operations, ticket sales lead identification, game day/event execution, and the team’s rewards program. 

RESPONSIBILITIES:

• Assist Data Systems Manager with identifying and segmenting potential customers for all performance marketing purposes.  This involves developing an understanding of all data sources available to the Chiefs, and how the data may be utilized.
• Perform cadenced and ad-hoc event and sales reporting using software such as Excel, Tableau, Power BI, and Archtics.
• Develop a thorough understanding of ticketing systems and software to assist the Ticket Operations team as needed.
• Assist in processing and fulfillment of ticket orders and provide basic ticket reporting
• Assist ticket office staff with written and verbal communications to Season Ticket Members and fans.
• Develop working knowledge of all ticketing hardware and assist with its continual maintenance and oversight.
• Assist with team’s loyalty program, Chiefs Kingdom Rewards, to improve the overall functionality and create innovative ways to grow the membership and engagement.
• Other duties as assigned.

HOURS REQUIRED:

• 40 hours per week and events/game days.

PHYSICAL REQUIREMENTS:

• Light office duties and activities.

QUALIFICATIONS/SKILLS:

• Bachelor’s degree from a four-year college or university or equivalent work experience.
• Qualified candidates must possess superior organizational skills, have great attention to detail, and be able to function in a fast-paced, multi-task setting.
• Individuals must possess excellent oral and written communication skills.
• Must have a working knowledge of the following Microsoft Office programs: Word, PowerPoint, Outlook.  Advanced knowledge of Excel required.
• Experience using tools related to ticketing and data analysis, e.g., SQL, Tableau, Power BI, etc., and some experience working with databases is preferred.