Analyst, Information Technology

Position Summary:  The IT Analyst will play a key role in providing tier 1 and tier 2 support for all user systems within Marlins’ IT infrastructure. As a part of the Marlins IT HelpDesk team, the analyst will contribute to essential IT support functions while enhancing the organization’s overall technical expertise. This position requires the flexibility to work evenings, weekends, and holidays as required by loanDepot park events and operational needs. This position also has a requirement to travel to our Spring Training Baseball Complex in Jupiter, FL and our Dominican Republic Baseball Academy.  Additional core requirements include, but are not limited to, support for Apple-based systems specifically supporting the iOS, iPadOS, and macOS environments.   Essential Functions: * Provide first-level IT support for all Windows and Apple devices, including macOS, iOS, and iPadOS, resolving technical issues;

• Working knowledge of Adaxes software platform a plus;
• Assist in MDM deployment (JAMF) troubleshooting hardware and software issues on Apple devices;
• Timely management and maintenance of helpdesk ticketing solution;
• Collaborate on IT projects and provide support across the IT department and the larger organization;
• Provide technical support for internal users, ensuring the smooth operation of Apple-based client computing devices, software, and peripherals;
• Manage and maintain inventory of all PC and Apple devices and related peripherals;
• Respond to help desk calls to resolve user concerns and facilitate new equipment setup, particularly in the Apple ecosystem;
• Support and implement system updates, configurations, and new technology integrations for the Apple environment.

 Qualifications & Requirements: * Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users;

• In-depth knowledge of Apple macOS, iOS, and iPadOS, and hands-on experience with troubleshooting and support;
• Microsoft Office 365 suite products knowledge;
• Familiarity of Windows Server product line – through WinServer 2022;
• Knowledge of Active Directory and network user management;
• Understanding of File Directory Systems, Print Management and Group Policies;
• Understanding of infrastructure technologies, i.e. switches, routers;
• Understanding of structured cabling methodologies;
• Experience in help desk support and customer service, particularly within the Apple ecosystem;
• Basic understanding of networking principles and Windows 11 support is a plus;
• Certifications such as CompTIA A+, CompTIA Network+, or VMWare knowledge would be an additional benefit;
• A self-starter, able to work independently and efficiently, with strong multitasking and problem-solving abilities.

 Suggested Education & Experience Guidelines * IT/CIS/MIS associate degree or current enrollment in an undergraduate IT/CIS/MIS major is preferred;

• Entry-level certifications in Apple technologies (ACSP, ACMT, etc.) or other IT-related certifications are desirable and will be considered a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.