Director, Business Intelligence

The New York Red Bulls are one of 30 Major League Soccer (MLS) teams. RBNY, one of the ten charter clubs of MLS, has competed in the league since its founding in 1996. The Red Bulls play home matches at Sports Illustrated Stadium (SIS) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull, for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

Position Summary

The New York Red Bulls are seeking a strategic and analytically-driven Director of Business Intelligence, CRM, and Data Analytics to lead our data initiatives and transform how we understand and engage with our fans, optimize business operations, and drive revenue growth. This role will be instrumental in building a comprehensive data ecosystem that supports decision-making across all areas of the organization, from fan engagement and ticket sales to sponsorship activation and operational efficiency.

Your areas of knowledge and expertise that matter most for this role:

Education & ExperienceBachelor's degree in Analytics, Data Science, Business, Marketing, or related field; Master's degree preferred5+ years of experience in data analytics, business intelligence, or CRM management2+ years of leadership experience managing analytical teamsExperience in sports, entertainment, or consumer-facing industries preferredTechnical SkillsAdvanced proficiency in SQL, Python, R, or similar analytical programming languagesExpert knowledge of CRM platforms (Salesforce preferred)Experience with business intelligence tools (Power BI, Tableau, Looker, etc.)Familiarity with data warehousing, ETL processes, and cloud analytics platforms (AWS, Azure, Google Cloud)Knowledge of marketing automation platforms and customer data platforms (CDPs)Core CompetenciesStrong analytical and problem-solving skills with ability to translate complex data into actionable insightsExcellent communication and presentation skills for both technical and non-technical audiencesStrategic thinking with ability to align data initiatives with business objectivesProject management experience with ability to manage multiple initiatives simultaneouslyUnderstanding of privacy regulations (GDPR, CCPA) and data security best practicesPreferred QualificationsExperience in Professional sportsKnowledge of sports analytics, fan behavior analysis, and venue operationsCertification in relevant analytics platforms or methodologiesExperience with predictive modeling, machine learning, and advanced statistical analysisFamiliarity with journey orchestration, digital marketing attribution and multi-touch attribution modelingFamiliarity with prompt engineering and AI workflow automation

Due to the cyclical nature of the entertainment industry, you may be required to work varying schedules to reflect the business needs of the company.

The base salary range for this position is $120,000 - $140,000. Actual salary offers may vary based on work experience. The base pay is subject to change and may be modified. Our current Benefits include: Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location).

Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.