Senior Revenue Analyst – Customer Retention & Expansion

Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week. Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.
But that’s not the most remarkable thing about us.
The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves.
We’re looking for a data-driven and commercially minded Senior Revenue Analyst to join our Revenue Analytics team, with a specific focus on customer adoption, retention, renewals, and account expansion.This role is about making sure our existing customers get maximum value from Veo and continue to grow with us. You’ll deliver insights and reporting that empower our Strategic Accounts, Renewals, Adoption, and Support teams to reduce churn, improve customer relationships, and identify opportunities for expansion.If you have extensive analytical skills, experience supporting post-sales teams, and an interest in improving the customer journey after the deal is won, we’d like to hear from you.
About the RoleOur Marketing and Sales teams focus on generating and converting leads at the top of the funnel with support from us in the revenue analytics team. This role begins after a customer has joined Veo - when adoption, retention, and growth become critical.
This is why we need youYour goal is to ensure our customer-facing teams have the right data at the right time to act effectively. You’ll make sure that:Adoption & Onboarding: Customer success managers know which new customers need extra support to adopt and see value early.Retention & Churn: At-risk accounts are flagged so operational teams can proactively reach out.Renewals: Renewal health is tracked, and playbook drivers of retention are measured and improved.Support Insights: Backlog trends are monitored, so the Support team can prioritize and avoid bottlenecks that impact experience.Strategic Accounts: Account managers have clarity on whether our largest customers are adopting deeply enough to stay and grow.
You’ll report to the Head of Pricing & Revenue Insights, but you collaborate closely with leaders across Strategic Accounts, Renewals, and Support. Your work will equip these teams to act, not react - helping Veo protect and grow our customer base. What You Will Do

• Adoption & Retention Analytics: Track post-sale engagement and highlight customers who need intervention to ensure long-term success.
• Renewal Forecasting: Build frameworks that give clear visibility into renewal likelihood, win-back opportunities, and risks.
• Churn Analysis: Detect early warning signals, analyze root causes, and deliver actionable insights to customer-facing teams.
• Customer Health Reporting: Own weekly and monthly reporting on adoption, renewals, churn risks, and retention drivers.
• Support Analytics: Monitor backlog development and provide forecasts to help support leaders manage workloads.
• Automation & Dashboards: Leverage AI and BI tools to simplify reporting, reduce manual work, and ensure insights are delivered quickly.
• Cross-Functional Collaboration: Work hand-in-hand with Strategic Accounts, Renewals, and Support to turn insights into operational actions.

What We’re Looking For

• MSc in Business, Economics, Data Science, Engineering, or similar
• 3–5 years of experience in customer analytics, retention, or revenue operations (SaaS/subscription business preferred)
• Proficient in data tools (Excel, Google Sheets, SQL) and BI platforms
• Experience building retention and renewal reporting frameworks
• Familiarity with CRM systems (Salesforce preferred) and churn reporting
• Skilled communicator—able to translate data into clear recommendations for commercial and customer-facing teams
• Proactive, problem-solving mindset with the ability to work independently
• Comfortable working in a diverse, international environment with many different cultures and perspectives
• Interest in leveraging AI and automation to optimize reporting and insights
• Someone who can call bullshit if something sounds too good to be true