Data Operations & CRM, Seasonal Assistant

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we’re looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you’re committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you’d be shocked if guests weren’t positively impacted by their interactions with you.

Job Summary: The primary responsibility of this role is to support and enhance the organization’s Salesforce CRM, focusing on lead distribution, pipeline management, system enhancements, and report building. This position will also serve as the project coordinator for user support, training, and continuous improvement. Additionally, this role supports day-to-day data operations, including pulling and preparing data lists, executing Salesforce operational requests, performing data quality checks, and ensuring data integrity across CRM, ticketing, and data warehouse systems. The ideal candidate is hands-on with tools like R, SQL, and Excel to manage and transform data efficiently.

Key Responsibilities:

CRM Operations

• Support daily Salesforce CRM operations, including lead management, pipeline tracking, and system enhancements.
• Execute Salesforce operational requests such as user setup, permission updates, and lead assignment adjustments.
• Maintain data integrity through regular audits, duplicate checks, and validation processes.
• Identify and implement automation opportunities to improve workflow efficiency and data accuracy.
• Serve as the first point of contact for user support, troubleshooting, and issue resolution.

Reporting & Analytics

• Maintain Salesforce reports and dashboards that connect lead generation, sales pipeline, and revenue performance.
• Use R scripts, SQL queries, and Excel to pull, clean, and prepare datasets for sales operations and performance reporting.
• Provide insights to sales leadership through data analysis and visualization.
• Support recurring reporting needs and automate manual processes wherever possible.

 Data Operations & Integrations

• Support day-to-day data operations, including pulling lists, running scripts, and preparing datasets for business use.
• Collaborate with Data and Technology teams to ensure data consistency between Salesforce, ticketing (e.g., Archtics), and data warehouse systems.
• Assist with testing, validation, and documentation for new integrations, fields, and data flows.
• Perform data quality checks and reconcile discrepancies across systems.

Testing, Documentation, & Governance

• Coordinate and deliver Salesforce training sessions to new and existing users.
• Create user guides, process documentation, and quick reference materials.
• Partner with sales leadership to identify process improvement opportunities and support rollout of new CRM features.
• Track feedback from users and communicate enhancement opportunities to the CRM and Data teams.

Cross Functional Collaboration & Enablement

• Contribute to building a culture of data literacy by creating self-service data products that empower stakeholders to explore and analyze data with minimal technical barriers.

Requirements:

• Bachelor's degree in business, engineering, information systems, data analytics, or related field.
• Ability to write and execute R scripts or SQL queries, required.
• Strong analytical skills and understanding of data structures and data quality concepts.
• Excellent communication and organizational skills.
• A self-starter mindset with strong curiosity and problem-solving ability.
• Interest in the sports and live entertainment industry.

Preferred Qualifications:

• Familiarity or experience with Salesforce CRM (Preferred).
• Experience with reporting tools (Salesforce Reports, Power BI, or Tableau), a plus.
• Experience with ticketing databases such as Archtics, a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!