Manager of Data Innovation and Strategy

WE’D LOVE FOR YOU TO JOIN US! San Diego Wave Fútbol Club is on a mission to build a world class home for players and fans. We are seeking a dynamic, forward-thinking individual to join our mission to share our story, win championships, increase, and delight our fans. We’re making memories and engaging our community through this beautiful game.  JOB SUMMARY The Manager of Data Innovation and Strategy is primarily responsible for overseeing management of the organization’s data systems and tools along with supporting the design, development, and distribution of data analysis, strategic recommendations and reporting cross-functionally. The position will consult with departments to provide essential support in the creation of strategies, including developing the fanbase, enhancing the service and value provided to customers, revenue growth and operational efficiencies.   ESSENTIAL DUTIES AND RESPONSIBILITIES ·      Lead the tactical administration of the CRM system including user management, data hygiene, data manipulation and reporting/dashboards

·      Offer daily support to leadership regarding cross-departmental campaign strategy, planning, execution, activity tracking and reporting

·      Provide training and assistance for stakeholders across the organization to aid in platform utility

·      Manage third party relationships

·      Coordinate data integration and management with various vendors and conduct data quality audits

·      Aid sales and marketing initiatives through consumer targeting, market research and segmentation analysis

·      Determine business information needs, identify system requirements, KPIs and methods to assist with operational and strategic planning

·      Analyze, review, forecast and present information for operational and business planning

·      Discover, propose and implement process improvements

·      Develop, maintain and distribute a portfolio of reports

QUALIFICATIONS ·      Ability to work in a fast-paced and changing environment and as part of a team, taking on tasks at all levels

·      Bachelors or advanced degree in business, mathematics or the sciences

·      4-6 years of experience in Business Intelligence or Analytics roles (Sports/Entertainment roles preferred)

·      Experience using/managing CRM platforms (Salesforce/SFMC preferred)

·      Knowledge of ticketing systems (Archtics preferred)

·      Experience with data visualization tools (PowerBI preferred)

·      Ability to build strong and collaborative relationships with team and business partners

·      Excellent communication (oral and written), analytical, abstract reasoning and organization skills

·      Ability to appropriately handle confidential matters and information

·      Ability to work independently and meet project and campaign deadlines

·      Strong attention to detail, excellent planning skills and ability to meet deadlines

·      Willingness to work a flexible schedule based on the changing priorities of the department, including evenings and weekends for events as needed

If you meet the above qualifications and are ready to take on the challenge of leading our professional soccer club to success, we want to hear from you. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for the position.   APPLY TODAY Our people are our club. We believe different backgrounds and experiences bring new ideas and perspectives. We encourage talented candidates from underrepresented and underserved backgrounds to apply. We’re excited to welcome new members of our team who share our passion. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. Are you currently eligible to work in the United States of America?
2. Do you now or in the future require visa sponsorship to continue working in the United States?
3. What are your salary expectations?
4. How did you hear about this job?
5. Do you have prior professional experience in ticketing, business intelligence or CRM? Where have you gained this experience?
6. Do you have experience using Salesforce?
7. Do you have experience using Archtics?
8. Do you have experience using PowerBI?
9. Do you have experience using SQL?
10. Please list any additional technology, languages or software/programs you have used:

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